Active Health Club

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Reviews of Active Health Club

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  thomas illin Added September 27, 2023

  ★ ☆ ☆ ☆ ☆
  As a pro fighter an athlete bad management they only want direct debit set up no professional staff behind the counter now waiting on a call from them to see if I can train. Don't seem right if I already paid cash now I got wait on a phone call to find out if I can train would love to talk to there manager maybe wrap my shin around there head
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  Jay Horton Added September 26, 2023

  ★ ☆ ☆ ☆ ☆
  Signed up 3 weeks ago because of their membership cost of $12.50 a week. The lady was lovely, helped me out and informed me they have a 48hour change of mind policy. Went in an trained once. Gym was dirty and equipment old. I want very happy about the admin, key, and set up fees so decided to check out another gym. I came back the next day (24 hours) and informed them I was changing my mind and was told it was all good and I’d be refunded. I checked my account 3 days later and didn’t see a refund but had been charged the membership fortnightly fee. so i went in and was told I’d be refunded within the next cycle of billing. I received $25 back of the $97 I spent. So I paid $72 for a one off session which wasn’t very nice. I have tried calling 3 times, only got through once to which they were “too busy” to help me sort it. Tried going in 3 times during their posted open times and each time they weren’t there. I’ve tried to be understanding, patient, and understand I should pay for my casual visit but honestly feel their customer service needs work and their fees should be transparent. I’ve had no dramas at the other gym and at the same real cost without hidden fees. Wish I could of resolved this without leaving a review.
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  Farrah M Added September 10, 2023

  ★ ★ ★ ★ ★
  For the best gym in Cairns, look no further than Active Health Club! This gym has a relaxed and friendly atmosphere and offers full access to all classes and gym equipment. See Adam and Sally today for a great membership price.
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  Pavthrun Pathmanathan Added September 08, 2023

  ★ ★ ★ ★ ★
  Well run family owned gym with personal touches (the staff know and remember you). Has plenty of classes that are included in weekly membership fee. Also has a creche available some days of the week
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  Peter McKay Added September 03, 2023

  ★ ☆ ☆ ☆ ☆
  Not my real name. For most of this year I have been treated for stage IV cancer. Obviously with 5 to 6 metastases in my spine it is impossible for me to use the Gym. I submitted a Doctor's letter to the direct debit company but it was deemed not acceptable. Also I was informed that there was a cancellation fee of $100. Through no fault of my own it looks like I have to keep paying for the Gym that I cannot use.
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  Alexandria Voss Added March 19, 2018

  ★ ★ ★ ★ ★
  Wonderful! Everyone is friendly, and caring. Very local atmosphere, there is even a lady that does Bowen therapy there so it's great if I do a hardcore workout I can then get a nice relaxing Bowen.
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  Anthony Charles Added October 28, 2017

  ★ ★ ★ ★ ☆
  Not to busy so always plenty of room and machines to use. Might not be the most modern but does the job, 24 hour access is great. Good value as well.

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